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FAQ

Confectionary

  • Is Torta products Muslim-friendly?

Yes, Torta's confectionary are free from alcohol, lard, and gelatine.

  • Is Torta products vegan-friendly?

Torta's cakes and cookies do contain dairy and egg, which is suitable for those who have an ovo-lacto vegan diet.

  • Is Torta products really less sweet than other desserts?

Yes, Torta is trying to provide cakes and cookies that are less sweet but have a good balance of taste.

  • Is Torta products suitable for diabetic patients?

Humm,, Torta is try to keep less sweet but we still use sugar. Hence, we do not suggest it for diabetic patients.

  • Can I request for customize cake?

No, unfortunately Torta is not serve customize cake or desserts.

  • Can I keep the product at room temperature?

Torta is highly recommend your to keep the product containing cream in refrigeration or cool place and room temperature is up to 1hour. Those product does not containing cream, can be stored in room temperature.

  • Is Torta desserts need to be refrigerated?

If the dessert contain cream we are highly recommended to keep in refrigerated upon receiving.

Delivery

  • Is Torta provide delivery services?

No, we do not provide any delivery services.

* If you wish to arrange your own delivery, We are highly recommend you to arrange car to receive your order so that the product most safe during delivery. Order that leaves our hands it is difficult for us to control the order condition therefore we will not hold any responsibilities for and unforeseen circumstances.

  • Can I arrange a self-pickup?

Yes, pick-up is available.

  • Can I place an order for a friend and have it delivered to their location?

Yes, if you wish to order for your friend, you may arrange your own delivery via Grab Delivery, Lalamove, or similar services to have your order delivered to your friend.

  • Can I postpone the collection of my order?

Yes, do contact us on WhatsApp to inform us about your intention to postpone as well as a new date for the collection of your order.

  • Can I order bulk?

Yes, bulk orders of 20 sets or more can be received more smoothly if you order 1-2 weeks in advance.

  • Can I get the collect immediately?

It is baked at the same time as the order was placed, so it will take 1–3 days based on the order date.
If you have a desired shipping date, please contact us to let us know.

Instagram @ tortabakery_my

Whatsapp or call +6017-6363-174

Return&Refund

  • Can I exchange my order?

Yes. However, if you wish to exchange the orders, you must notify us 3 days in advance.

  • Can I cancel my order after it has been made?

Yes, however, payments made are not refundable and will be stored as store credits that can be used for future purchases.

  • Can I request a refund?

* For safe delivery, we provide it as safely as possible by including individual packaging + buffer. However, because of the nature of the product, some of it may be damaged during delivery, so we ask for your understanding, which cannot be exchanged or refunded.
* It is a homemade cookie with no defensives or non-synthetic additives, so if it is stored in a way other than the storage method described, and the product is corrupted or abnormal, exchange or refund is not possible.
* If you find anything wrong with the product, please don't take it or dispose of it, and leave a photo data immediately. Please forward the photo of the product and the invoice to us.

Operation

  • Am I able to collect my order on the same day after placing an order?

No, we are not providing you a ready made product so please place an order at least 2/3 days in advance of your preferred date of collection.

  • Am I able to dine-in?

No, unfortunately currently we are only provide you delivery and pick-up service.

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